Learner Support

What can we help with?

• sign-in, activation and password-reset problems;
• enrolment or missing course access;
• Paystack payments, duplicate charges and promotion codes;
• learning activities, assessments and progress;
• certificate eligibility, payment, corrections and verification;
• affiliate or referral attribution questions.

Help us resolve it quickly

Include your full name, learner-account email, course title and a clear description of what happened. For a payment concern, include the Paystack reference and payment date—but never send a card PIN, password or full card details. Screenshots may help when they do not expose sensitive information.

Useful self-service links

Support expectations

We aim to respond as soon as reasonably possible during normal working periods. Complex payment, assessment or certificate-integrity enquiries may take longer because records must be checked carefully. If your matter is urgent, clearly explain why in the subject line.