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Refund Policy
We aim to handle payment problems fairly while recognising that digital course access may begin immediately after a successful enrolment.
Last updated: 29 August 2026Free enrolments
There is no course fee to refund for a genuinely free enrolment or a valid 100% promotional enrolment. Any separately purchased certificate service is considered on its own terms.
Free previews
A free preview does not involve a course payment and therefore has no course fee to refund. If a learner later upgrades, the paid transaction is governed by the provisions below. Progress completed during the preview remains attached to the same learner account.
When a refund may be considered
We will review requests involving duplicate charges, an incorrect amount, a payment confirmed without course access, a material Academy service failure, or another circumstance where applicable law requires a remedy. Please report a payment problem promptly with your name, course and Paystack transaction reference.
After digital course access begins
Because Academy courses are digital services, a change-of-mind refund will generally not be available after substantial course materials have been accessed, downloaded or completed. We will still investigate technical failure, misdescription and any right that cannot lawfully be limited.
Certificates and optional services
Where a certificate fee applies, its terms are shown before payment. A certificate-service refund may be considered if we cannot provide an eligible certificate, if a duplicate charge occurred, or where required by law. A learner who has not met the assessment or integrity requirements is not entitled to a certificate merely because a payment was made.
How to request a review
Email info@isearchconsultancygh.com with your full name, account email, course, transaction reference, payment date and a short explanation. We may ask for supporting evidence. Approved refunds are returned through an appropriate original-payment method where practicable; bank or payment-provider processing times are outside our direct control.
Promotions, currency and statutory rights
Refund calculations use the authoritative GHS transaction amount, not an estimated display conversion. Refunds do not convert an enrolment into a sale for referral-commission purposes. Nothing in this policy removes consumer rights that apply under Ghanaian law.